Terms and conditions

In order to ensure mutual understanding with our clients, please familiarize yourself with and accept the following key SIA "Nara Plus", unified reg. No. 40003484018 (hereinafter - Xmarket.lv) for the purchase of goods offered.

 

A) Based on the fact that the sale of the product offered by Xmarket.lv is carried out through an offer on the Internet, in accordance with Article 10 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in such case a distance contract is entered into between the buyer and the seller .

 

B) All information - including terms of use, product descriptions, prices, deals, leasing and delivery terms and conditions are subject to change at www.Xmarket.com without notice at uni market

 

Terms of use
1. The order can be placed on the website www.Xmarket.lv, by phone 23272072, www.Xmarket.lv by chat, by e-mail [email protected] or at the customer service center Smaidu iela 11, Dreiliņi, Stopinu nov., LV2130

2. The prices quoted on the site are inclusive of taxes.

3. When placing an order you will need to provide a telephone number and email address for communication to inform you of the order fulfillment process, as well as for additional shipping information

4. An order can be placed both as an unregistered customer and registered. In order to become a registered user of the website www.Xmarket.lv, you must follow the registration procedure established on the website.

5. You can pay for the ordered product and the selected delivery method - by bank transfer or leasing company (filling in the application form of leasing company) paying remotely and in cash or with a payment card at the moment of receiving the goods (only at Xmarket.lv , Stopinu County, LV2130). To apply for leasing, you need to put the item in the cart and choose the payment method “leasing”, and fill out the application form in the next steps. The completed application is reviewed by the leasing company and the customer is contacted for further details. When ordering a product we provide the opportunity to choose one of the delivery methods:

5.1. Delivery of goods at Xmarket.lv goods delivery point Smaidu iela 11, Dreiliņi, Stopinu nov., LV2130, on working days 09: 00-18: 00 - Free of charge

5.2. Courier delivery to the indicated address on working days 08: 00-19: 00 - service fee for them is calculated based on the weight of the goods and delivery address. The specific delivery time is specified by contacting the customer prior to the scheduled delivery time.

5.3. At ATMs, delivery points and Latvijas Pasts branches delivery is ensured on working days and payment depends on the chosen delivery method (Latvijas Pasts branch, Circle K, Omniva, DPD pre and goods).

5.4. In case of ordering several goods with delivery, the customer may receive all the goods together or in parts.

6. If you choose to receive a prepared order at 11 Smaidu Street, Dreilini, Stopinu County, LV2130, please note that the order must be removed within 3 business days of yaitasikat,

7. Upon receipt of the item, please read the instruction manual of the item and use it in accordance with the manufacturer's instructions and intended use.

8. The goods offered shall be subject to the manufacturer's warranty, if any. The warranty period and other terms and conditions are set out in the description of the product or in the accompanying warranty documents. The warranty does not affect the rights granted to the Buyer by law or regulation. Product service is performed in accordance with the Republic of Latvia Consumer Protection (PTAL) regulations. It is forbidden to make any changes, overwriting and corrections in the purchase documents.

9. The consumer has the right to exercise the right of withdrawal based on the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulations of the Cabinet of Ministers on the return of goods purchased in the online store. Xmarket.com reserves the right not to accept the Product in the event of mechanical damage or defective assembly. To arrange for the return of the product, please contact us electronically at [email protected] or by phone +371 23272072 and fill out the cancellation form

10. It is recalled that the provisions of the PTAL do not apply to the purchase of goods by legal entities

11. Note - assortment and prices are subject to change without notice. Manufacturers of goods may change specifications without prior notice of Xmarket.lv. Product details and images provided by the manufacturer are used to describe the product.

12. The user of the website www.Xmarket.lv agrees to receive information from the Xmarket.lv store about various types of news.

13. Xmarket.lv has the right to send notices, reminders about

services started but not completed, and other information to the email address you enter to improve the quality of service. Xmarket.lv is also entitled to send information about news, promotions, discounts and special offers 

.

14. By providing your e-mail address at Xmarket.lv, you agree that it will be included in the database and that information / notices about initiated but not completed orders may be sent to it. Please note that by providing your email address or sending any information to www.Xmarket.com, you have consented to the use of this data by Xmarket.com as mentioned above

15. When placing an order, you have the choice whether you agree to receive news and offers from Xmarket.lv. By checking this field you agree to receive news from Xmarket.lv. If you wish to refuse to receive offers, please indicate in the outbox that you do not wish to receive offers or write to [email protected].

16. Xmarket.lv asks Buyer to report noticeable inaccuracies in product description or picture by contacting customer service specialist by phone +371 23272072 or electronically [email protected]

17. In case of complaints and suggestions Xmarket.lv requests to contact electronically [email protected] or phone +371 23272072.

Complaints about availability or quality of goods should be submitted electronically by sending an e-mail to [email protected] or by writing to the address Druvienas iela 18-11, Riga, LV-10, LV-10. The complaint will be processed within 7 business days of receipt. If the complaint is found to be unfounded and your complaint is found to be unfounded, you have the right to use the alternative dispute resolution provided for by law to deal with it directly.

-name, last name, contact information

- the date of submission of the application

-the nature of the dispute, the requests and their justification

Information about the dispute resolution process: http://www.ptac.gov.lv/en/content/stridu-risinasanas-process

Information on the Out-of-Court Consumer Dispute Resolution Database: http://www.ptac.gov.lv/en/content/arpustiesas-pateretaju-stridu-risinataju-dabase

18. In case of questions or uncertainties Xmarket.lv requests to contact by phone +371 23272072 or electronically [email protected]

19. Xmarket.lv reserves the right not to service an order if the online store failed to contact the customer by the telephone number or e-mail address provided by the customer.

 

Right of withdrawal

In the case of a distance contract, the Buyer shall be entitled to exercise the right of withdrawal provided for in Article 12 of the Consumer Rights Protection Law within 14 days by withdrawing from the concluded contract. The exercise of the right of withdrawal will expire after 14 days from the date of acquisition by you or of possession of the goods by a third party other than the carrier and indicated by you. Using the right of withdrawal, the Buyer must return or ship the item within 14 days from the date of notification of the withdrawal at the store or at the registered office - SIA "Nara Plus" Jur. address: 18-11 Druvienas Street, Riga, LV-1079. Legal persons may not exercise the right of withdrawal.

Consequences of refusal:

The Buyer shall be liable for any loss of value or quality of the good if, during the term of the right of withdrawal, the good is used more than is necessary to inspect it or to clarify its properties. the goods in the store and how much they are needed to inspect the goods. That is, get acquainted with the visual appearance of the product without any manipulation, including without inserting a SIM card, synchronizing data, installing programs, etc. You are responsible for any use of the good that is not in accordance with the principle of good faith, as well as for the value, quality and safety of the good. SIA "Nara Plus" asks the buyer to use the product to the extent necessary to verify the nature, characteristics and performance of the product, as much as it would be possible to do in the store, the Customer is responsible for maintaining the quality and

If you cancel this contract, we will refund all payments received from you under the specific distance contract, except for shipping costs, within 14 days of the Dietary Member, SIA "Nara Plus" may hold a refund until we have received, goods.

You will have to pay the direct cost of returning the item using the right of withdrawal.

 

Buyer cannot exercise the right of withdrawal 05/20/2014. Cabinet Regulation No. 255 Provisions regarding the distance contract in the cases specified in Clause 22, including

, Yes:

The price of the product is subject to fluctuations in the financial market which the seller cannot control and which may arise during the withdrawal period

Goods are made to the consumer's instructions or are clearly personalized.

The consumer has opened a package for a product that cannot be returned for health and hygiene reasons (such as perfume, earplug audio earpiece, epilate Product, due to its nature will be permanently mixed with c

those things.

The consumer has requested the seller or service provider to come and perform urgent repairs or maintenance. If the seller or service provider, upon arrival, provides an additional service or supplies other than necessary spare parts for the purpose of repair or maintenance

The consumer has opened a package of audio or video recordings or computer programs.

A contract for the supply of digital content which is not supplied on a durable medium, provided that the supply of the digital content has been commenced with the prior express consent of the consumer and the parumuum

Where the good has been used in a manner inconsistent with the principle of good faith, including for purposes other than ascertaining the nature or functioning of the good. The above conditions do not limit the Buyer's legal rights.

Here, you can load the special form in case of product refusal.

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